FAQs

How can I reach Velourah?

For assistance, please visit our "Contact Us" page on our website header. Our support team typically responds within 24-48 hours.

Where are the products located and shipped from?

All our products are stored and shipped from the United States. We maintain warehouses in California and New York City, ensuring efficient delivery. While our products are manufactured in China, we prioritize quality and affordability.

What payment methods do you accept?

We accept major credit cards, PayPal, and various Buy Now Pay Later options listed on our product pages.

Is shipping free?

Yes, we offer free worldwide shipping on all orders.

What if my order is delayed?

If your order is delayed, please check our 'Shipping Information' page for details. You can also review your Shipping Confirmation email, which may be in your spam/junk folder. If you still need assistance, contact us via our Contact Us page.

What currency does the store use?

All prices on our website are displayed in USD.

Our average Shipping time is about 8 to 12 business days but may vary based on product availability and destination.